Posted by susan C on August 22, 2001, at 19:23:03
In reply to Re: Med assistance programs, posted by medlib on August 22, 2001, at 17:17:14
> Hi Shar--
Our family has observed businesses have what we call the 'three times' rule. The first time it is ignored falling into the 'blackhole', the second time a request comes in it might be logged, but most likely it is tossed as well. Third time, it may get recognized. If it comes in a fourth time and with a lot of handwaving and gets directed to the manager, they usually sit up and notice.
To save aggrivation make a triple copy of stuff, put each copy in an envelope and send one out every couple weeks.
I believe in the 'if they don't respond right away' 'drowned them in paperwork' 'overwhelm them with attitude' approach as a customer. Especially if it is 'free'. Nothing in life is ever free. If it doesn't cost money, it will cost time and attention.
a cynical mouse complaining about louses.
Susan C
>
> I'm a Texan on the Effexor med assist program. The bad news--it took 3+ months to get it set up; the good news--Wyeth supplies 3 months worth of E. at a time to your pdoc, and renewals are smoother.
>
> Your pdoc may not have samples because s/he doesn't wish to pay for staff to handle meds and drug reps, but the local Wyeth rep *does* have starter kit samples. If your pdoc understands that you haven't funds to take the amount of E. prescribed, s/he *should* be willing to make an emergency call to said rep on your behalf, particularly since you have an app. pending.
>
> Wyeth never acknowledged receiving my first app; it took a second app. and several calls from me to my pdoc's staff and from them to Wyeth to get results. I'm sure that the Catch 22 they've set up is intentional; if one is not too depressed to persist successfully, then one is too well to need the med in the first place.
>
> Hope you can hang in---medlib
poster:susan C
thread:9843
URL: http://www.dr-bob.org/babble/social/20010817/msgs/10049.html