Posted by ST on May 29, 2003, at 5:16:23
In reply to Re: My pharmacy gave me the wrong drug! » ST, posted by Viridis on May 28, 2003, at 3:03:34
Thank you for your thoughts on this. Yes, I do not feel comfortable suing, but I will lodge all the formal complaints I can.
ST> I don't know if I'd go so far as to sue (unless this experience really negatively impacted your life in a major, lasting way), but I'd definitely write a strongly-worded letter to the upper management of the pharmacy co., pointing out the huge liability involved if you'd had an accident as a result of their idiotic advice to drive across town, etc. These things get results -- as well as an apology (and ideally, improvements in their prescription-checking process) you might, for example, get free coupons for their other products etc. That's happened for me when I've complained about much less serious oversights made by different businesses.
>
> You could also lodge a complaint with the Better Business Bureau, and I think most states have a board that oversees pharmacies, with whom you could also file a complaint. You were lucky, but the consequences obviously could have been very severe if you'd had an accident, or an even worse reaction to the drug.
poster:ST
thread:229561
URL: http://www.dr-bob.org/babble/20030525/msgs/229885.html