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Re: I've just experienced a do simcha

Posted by pinkeye on December 8, 2004, at 17:50:34

In reply to Re: I've just experienced a do Daisym, posted by simcha on December 8, 2004, at 17:26:48

this is a general question. What do you feel about clients who need you too much or become emotionally dependant on you and want to contact you a lot ? Do you feel they are a nuisance? Also do you respect them or think they are a nuisance? Do you like your clients?
> Here is my policy:
> I let my clients know that I check my phone messages 4-6 times per day. I can get back to them within a couple of hours usually. Or if it's late at night, the next morning.
> I will talk to them for 5 minutes if it is not an emergency. If it's an emergency we talk for 10 minutes. If the emergency cannot be resolved in 10 minutes over the phone we schedule an extra appointment hopefully within 24 hours...
> I have been taught to remain available to my clients and to keep boundaries professional. It's kind of like being a willow bending in the wind as opposed to an oak that will snap in a nasty gail.
> Simcha




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