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Re: I've just experienced a do Daisym

Posted by simcha on December 8, 2004, at 17:26:48

In reply to Re: I've just experienced a do, posted by Daisym on December 8, 2004, at 12:29:50

Here is my policy:

I let my clients know that I check my phone messages 4-6 times per day. I can get back to them within a couple of hours usually. Or if it's late at night, the next morning.

I will talk to them for 5 minutes if it is not an emergency. If it's an emergency we talk for 10 minutes. If the emergency cannot be resolved in 10 minutes over the phone we schedule an extra appointment hopefully within 24 hours...

I have been taught to remain available to my clients and to keep boundaries professional. It's kind of like being a willow bending in the wind as opposed to an oak that will snap in a nasty gail.





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