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customer service

Posted by alexandra_k on November 6, 2018, at 15:30:32

so... most of the teaching the allied health people exposure i've had... it was all about the customer service. i mean, it was about seeing allied health professions not as professions with knowledge, but about seeing allied health professions as professions that are customer service focused. like... personal training. like... beautician. that kind of thing.

so... given that... it's pretty freaking surprising just how non customer focused allied health professionals are, in the wild.

i mean, from gym trainers who think their purpose in life is to boss people about in the gym to...

my latest is optometry.

i went in to book an appointment to see an optometrist for an eye exam... and i very nearly walked out. they sat me down and asked me a million questions (in front of a room full of people). i mean, no paper forms, they wanted me to speak the answer loudly and clearly (for the camera?). name, age, address, phone number... you know, all the 'security' information that Work and Income and other agencies ask you to speak into your phone when you want to know stuff like... tax information or pay information or... all that kind of security information, spoken with your very own voice...

it was starting to feel like a data collection exercise.

then i get a text reminder about my optometry appointment. i do not believe i asked for or authorised text reminder.

so i texted back that i cancel the appointment.

so today (the next day) i get a 'your text message was not sent' from my phone company.

they don't even seem to manage the *pretense* of optometry as being something where i get to consult with a clinician about the state of my eyes so i can make an informed decision about what (if anything) needs to be done.

it's just *other people* collecting up information. and then it is dubious that i will actually get access to any of that information (pretty sure i've never recieved a paper printout even of the results of an eye exam).

so they can reach into their santa sack of glasses and get me to try a pair on and 'better or worse or much the same'. i won't even ask how much the government chose to spend on having people walk around with end of supply chain glasses... we don't believe in astigmatism because it's 'normal'. yeah, it's totally normal for people to drive into motorcycles because they don't see them...

yeah.

 

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