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Re: Input Requested » Cam W.

Posted by Greg on December 6, 2001, at 19:05:26

In reply to Input Requested, posted by Cam W. on December 6, 2001, at 1:26:43

Cam,

Ive had two completely opposite experiences with local pharmacies, Longs Drugs and Rite-Aid.

At Longs, It was a very cold, impersonal atmosphere. The lines were generally long due to a shortage of help, the cashiers and pharmacists always seemed put out by being asked questions. I often had to wait 30 minutes or longer for a prescription to be filled regardless of the amount of people waiting and would get snapped at if I dared to ask how much longer it would be. I was shorted several times on my prescriptions, and on one occasion was given the wrong med altogether. When I took it back, the pharmacist simply said, "People make mistakes, thanks for bringing this to our attention" Duh. Everytime I picked something up the cashier would yell "Consult! without even asking me if I had taken the med before. When I did need a consult they were generally useless. I took my business to Longs for about four months before switching to Rite-Aid.

Rite-Aid on the other hand was very friend and personable from the very first day. They always tell me exactly how long my prescriptions will take to fill and do I want to wait. When they are ready, I'm called to the front of the line to be checked out instead of having to wait. They always have enough cashiers, techs, and pharmacists so that the wait to the customer is minimal. I have come to know almost all of them, and when I walk in they all greet me by name, ask me how my day is, etc. I'm always asked if I need a consult, it isn't assumed. If I need one, the explanation is clear and concise. There is rarely a mistake made, and if one happens, they are very apologetic. Recently I was shorted 20 tabs of Topamax on an rx. I called to let them know. 20 minutes later one of the techs called to say that she would be passing thru my area later that evening and would be glad to drop them off so I wouldn't have to make the trip. I am often called when one of my refills is due to give a reminder just in case I've forgotten. This store exemplifies customer service.

A jekyll and hyde story huh?

Greg


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