Posted by GeneLady on March 11, 2009, at 23:41:07
My husband goes to a psychologist whom he and I like a great deal. The psychologist has definitely been helpful and I have met and talked with him too with my husband.
Several months ago the psych hired a new office person (sets appts and does ins) whom I think is really bad. She keeps calling me up and telling me my husband's appt has been cancelled and that he doesn't have any referrals and that the insurance won't let him come in more than once every 3 or 4 weeks and that she has left a message but my husband doesn't call back and on and on.
It is ALL one big LIE! Both of us have caught her in it because we've dealt directly with the insurance which has been surprisingly cooperative. (and I'm not an insurance fan) I've emailed the psych before about problems with this woman re appts and I know he must have said something because the first time she called and apologized. However, she's getting worse and even told me not to email the psych although he told me to do it and said it's helpful to him.
You know, it's really hard to get in to see someone when their clerk cancels the appts! This is absolutely insane ... I think she's evil in a way as I've sat in the waiting area listening to her lie and rant at patients and others on the phone. I emailed and faxed a letter to the psych again this evening. Of course he's not going to respond in email - healthcare professionals do not want to admit they've got out-of-control and abusive staff. I'm trying to figure out what to do. I've toyed with grabbing the appt book and running off with it but that's pretty far fetched too! Interestingly, immediatley after she called and said my husband could not come in, he called and she said she had it all straightened out.
What? I'm not sure what to do next. I could complain to joint commission but I don't want to end the relationship with the psych. This is absurd! I emailed the psych and told him not to let this woman contact me again but I'm not sure that's exactly the solution ....
poster:GeneLady
thread:884965
URL: http://www.dr-bob.org/babble/psycho/20090227/msgs/884965.html