Psycho-Babble Self-Esteem | about self-esteem | Framed
This thread | Show all | Post follow-up | Start new thread | List of forums | Search | FAQ

Assertive action of the day

Posted by Partlycloudy on November 5, 2008, at 21:31:11

Today, I fired my dentist.
It's (of course!) a long story, and related to my having previous working experience in the industry, but pretty much I ended up these last couple of years as a patient in a practice where it was clear that the entire staff - from the front office through the hygienist up to the dentist himself - had it in their head that I "understood" how a dental practice ought to be run. (That's code for - keep the schedule full at any cost, even if it means inconveniencing your patients.) Now they all knew that I was no longer working a regular job - but I liked to schedule my regular appointments like any other paying patient, and expected to be treated like one.

Except that I never was. Each and every cleaning appointment was prefaced with no fewer than 3 calls from the practice, asking me to move my appointment around to better suit their schedule. Inevitably, they would have a cancellation, or someone wouldn't show up, and they would call me to see if I could come in to fill the gaping hole in their schedule. A year ago I spoke to the front office and asked them to make a note to please not reschedule my appointments (I actually keep a calendar and it doesn't suit my style to drop everything I'm doing to run down the street to get my teeth cleaned, like, NOW, instead of next week, when I was planning on it.) I'd complain when they'd call me about moving my appointments - "No, thanks," I'd say, with plenty of patience and heavy on the sarcasm, "I'll just keep the appointment I made 4 months ago, if that's OK."

I spoke to the hygienist about the problem. No result.

I spoke to the dentist about how MY time was just as valuable as HIS was. He agreed, Yup, it sure is! - and then my next appointment, I had the same routine happen.

So the other day they called me to confirm my appointment that's coming up in a couple of weeks. Oh, and guess what? They had an opening for this week if I could make it any sooner. Uhhh.... no.

Today I called to cancel the appointment altogether. The response? Could I come in tomorrow instead? (Argh.) Not exactly. I got a referral for a dentist for cowards (that would be me); made a new patient appointment for next week, and called the old annoying office back - and asked them to forward my most recent bitewing and fmx x-rays to my new dentist.

End of story. And this new dentist will never, ever know that I ever worked in a dental office, I swear!!!!




Post a new follow-up

Your message only Include above post

Notify the administrators

They will then review this post with the posting guidelines in mind.

To contact them about something other than this post, please use this form instead.


Start a new thread

Google www
Search options and examples
[amazon] for

This thread | Show all | Post follow-up | Start new thread | FAQ
Psycho-Babble Self-Esteem | Framed

poster:Partlycloudy thread:861032