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Re: the death of the independent pharmacy

Posted by S. Suggs on December 23, 1999, at 7:52:46

In reply to Re: the death of the independent pharmacy, posted by Noa on December 22, 1999, at 23:51:21

Noa, what a story! You have some great points. It's all about service, providing emotional support with the customer and letting them know you really are concerned about them. When a pharmacist gets caught up in the time crunch with filling the bottles and doing all the paperwork for insurance, I can see how they do not have time for serious support in much need by the customer. The pharmacist really in a lot of situations has no control. But as mentioned in previous post, there are a lot of uncalled for actions which drive the customer to another store. Competition is a good thing! Blessings,

S. Suggs




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